Privacy Policy – Grand Headbands

Last updated: 11 November 2026

At Grand Headbands, your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is collected, used and managed.

This Privacy Policy explains how Grand Headbands collects, uses, stores and shares personal information when you visit our website, browse our products, make a purchase or communicate with us.

Our website is https://grandheadbands.com.

1. Who We Are

Grand Headbands is an Australian-based online retailer specialising in athletic, sports and lifestyle headbands.

For the purposes of this Privacy Policy, references to "Grand Headbands", "we", "us" or "our" mean the business operating grandheadbands.com.

2. Information We Collect

We may collect personal information when you interact with our website, place an order or contact us.

Personal and contact information

• First and last name
• Email address
• Telephone number
• Billing address
• Shipping and delivery address
• Country and postcode

Order and transaction information

• Products purchased
• Order history
• Payment status
• Transaction details
• Returns, refunds and customer service enquiries

Payment information

Payments are processed through secure third-party payment providers. Your payment details are handled by those providers in accordance with their own privacy and security practices. We do not intentionally store your full credit or debit card details.

Technical and browsing information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Website pages visited
• Products viewed
• Shopping cart activity
• Referring websites
• Website interactions and browsing behaviour
• Cookies and similar tracking technologies

3. How We Collect Your Information

We collect information in several ways, including:

• When you place an order through our Shopify store.
• When you contact us by email or through our website.
• When you participate in promotions or competitions.
• Through cookies, analytics tools and other website technologies.
• Through third-party service providers that support our online store.

You can browse many areas of our website without providing personal information. However, certain information is required to complete a purchase and arrange delivery.

4. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders.
• Managing payments and transactions.
• Arranging domestic and international shipping.
• Providing delivery confirmations and tracking updates.
• Responding to customer enquiries.
• Managing returns, refunds and exchanges.
• Providing customer support.
• Improving our products, website and shopping experience.
• Analysing website traffic and customer behaviour.
• Measuring advertising and promotional performance.
• Preventing fraud and protecting our business.
• Meeting legal, accounting and regulatory obligations.

We do not sell your personal information to third parties.

5. Shopify and Third-Party Service Providers

Our online store is hosted on Shopify, which provides the e-commerce platform used to sell our products and process customer orders.

To operate our business, we may share relevant personal information with trusted third-party service providers, including:

E-commerce and website hosting

• Shopify – hosting our online store and supporting order management and checkout.

Payment processing

• Payment gateways and payment providers used to securely process transactions.

Shipping and delivery

• Postal, courier and international shipping providers responsible for delivering customer orders.

Analytics

• Google Analytics – helping us understand website traffic, visitor behaviour and how customers interact with our website.

Advertising

• Meta (Facebook and Instagram) Pixel – helping us measure advertising performance, understand website activity and, where enabled, support relevant advertising and remarketing.

These providers may receive information such as website activity, device information, IP addresses and other information generated through their services.

Third-party providers operate under their own privacy policies and terms of service.

6. Cookies, Analytics and Tracking Technologies

Our website uses cookies, pixels and similar technologies to improve your shopping experience and understand how visitors interact with our website.

We use Google Analytics and Meta Pixel to help us:

• Understand website traffic and visitor behaviour.
• Identify popular products and website content.
• Measure advertising and marketing performance.
• Understand how visitors arrive at our website.
• Improve website functionality and customer experience.
• Support remarketing and advertising activities where enabled.

Cookies may also be used to remember shopping cart contents and maintain essential website functionality.

You can manage or disable cookies through your browser settings and, where available, our website cookie preference controls.

Disabling certain cookies may affect some website features.

Third-party platforms may process information collected through these technologies in accordance with their own privacy policies.

7. Advertising and Remarketing

Grand Headbands may use Meta advertising services, including Facebook and Instagram, to promote our products.

Through Meta Pixel, certain website activity may be shared with Meta to measure advertising effectiveness and support relevant advertising.

This may include information about pages visited, products viewed and shopping cart activity.

Where supported and enabled, advertising platforms may use this information to help show relevant advertisements to people who have previously visited our website.

We do not sell customer personal information for third-party advertising purposes.

Customers can manage their advertising preferences through their relevant social media and advertising platform settings.

8. Email Marketing and Promotional Communications

Grand Headbands does not currently operate an email marketing newsletter or send regular promotional marketing campaigns.

We may send transactional communications relating to purchases, payments, order confirmations, delivery updates and customer service enquiries.

If we introduce email marketing in the future, customers will be given the opportunity to subscribe or otherwise provide the required consent. Marketing communications will include an unsubscribe facility where required.

9. International Customers and Overseas Data Transfers

Grand Headbands operates from Australia and serves customers in Australia and overseas, including the United States.

To operate our online store and fulfil international orders, personal information may be processed, stored or accessed by third-party service providers located outside Australia.

These countries may include the United States and other countries where Shopify, Google, Meta, payment processors and shipping providers operate.

Where required by applicable Australian privacy laws, we take reasonable steps to ensure personal information disclosed to overseas recipients is handled appropriately.

10. Data Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our website uses Shopify's security infrastructure and third-party services to support secure online transactions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, including order management, customer service, accounting and legal obligations.

11. Access, Correction and Deletion of Personal Information

You may contact us to request access to the personal information we hold about you.

You may also request that inaccurate or incomplete information be corrected.

Where permitted by applicable law, you may request deletion of your personal information. Certain information may need to be retained to meet legal, tax, accounting or business obligations.

We will consider and respond to reasonable privacy requests in accordance with applicable laws.

12. Children's Privacy

Our website is intended for a general audience.

We do not knowingly collect personal information directly from children without appropriate consent where required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other external services.

These websites operate independently and have their own privacy policies and practices.

Grand Headbands is not responsible for the privacy practices, content or security of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

14. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Object to certain uses of personal information.
• Request information about how your data is collected and shared.

Australian customers may also have rights under the Australian Privacy Act 1988 where it applies to the business and their circumstances.

Customers in other countries may have additional rights under their local privacy legislation.

To exercise your rights, please contact us using the details below.

15. Privacy Complaints

If you have a question, concern or complaint about how Grand Headbands handles your personal information, please contact us.

We will review your complaint and aim to respond within a reasonable timeframe.

Where the Australian Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, third-party services or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage customers to review this policy periodically.

17. Contact Grand Headbands

For privacy enquiries, requests or complaints, please contact:

Grand Headbands

Website: https://grandheadbands.com

Email: grandheadbands@fastmail.com

Business location: Australia

© 2026 Grand Headbands. All rights reserved.